Fight Fire With Fire: Using Social CRM To Enhance Outsourced Customer Support

These days if you're researching or have a question it's easier to go online than it is to ask someone. The convenience of the internet proves to be both positive and negative for those businesses who have made the investment in outsourced customer support. Rather than asking the business for help customers are turning to social media and getting their answers within minutes. This is a big negative for many businesses, leaving them with the question of why bother with outsourced customer support.Get additional info on outsourced customer support.A business can easily turn this negative to a

Read more ...